- Provides better security
- Better tools for managing your accounts
- Allows you to manage multiple accounts from a single portal sign-on
- Receive alerts and reminders by text message or email
The new customer portal requires that you create a NEW account sign in (So sorry for the inconvenience but your security is very important to us!)
After clicking Create an Account, the Create an Account screen displays. Enter your information in the fields shown in the sample screenshot below.
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- Account Number: You will need your customer number which can be found on your bill. Note: If you have more than one customer number you can create your portal account using any of those customer numbers. When you log into Portal you will see all of your accounts listed in the main Account List screen. Then you can select any of your accounts from the list to manage.
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- Username: Your username can consist of letters, numbers, at signs (@), underscores (_) and periods. Other special characters and spaces are not allowed.
- Email: A confirmation email will be sent to the address specified here.
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NOTE: Your username cannot be used until the account is activated by clicking the link included in the confirmation email.
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- Password: The password must contain 6 characters or more. It must also contain the following:
- At least one lowercase letter
- At least one uppercase letter
- At least one number
- At least one special character
- Password: The password must contain 6 characters or more. It must also contain the following:
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Validate the account number using one of the following:
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- Latest Bill Amount
- Phone Number (this validates against the primary phone number associated with your account at our utility office.)
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After entering the information, click Create My Account
Next, an email is sent to the address specified in the Email field. Open your email and click the included link to activate your customer account.
If you have questions or problems please call our office at 334-222-1332 between 8:00 a.m. – 5:00 p.m. Monday – Friday and we will help you create your account.
About Your Water
The Utilities Board of the City of Andalusia Water Department currently serves 4,900 customers throughout the city limits and parts of the county. It takes an average of 2,088,000 gallons of water per day to serve our customers. We have nine wells and six elevated storage tanks to ensure water supply is readily available on demand. The water system has evolved into a much larger technologically advanced system since the first water system that was constructed in the early 1900s. The original system only served the downtown area and surrounding residential areas. This department is continually upgrading water lines, wells and storage tanks to ensure the best quality of water and services to its customers.
Our water source is groundwater drawn from nine wells. Two wells draw from the Tuscahoma Sands/Hatchetigbee aquifer, four wells draw from the Nanafalia aquifer and three wells draw from the Clayton Limestone aquifer. Waterworks personnel routinely monitor the water supply to make sure that your drinking water is safe and meets all federal and state requirements.
About Your Sewer
Through the Sewer Department, the Utilities Board of the City of Andalusia provides the services for wastewater removal throughout the city and parts of the county. The functions of this department include installation and repairs of the sewer lines and maintaining the sewer line right-of-ways. In the event a backup occurs, the sewer department performs clean out of the line. If you need any assistance, please contact us.
The Utilities Board of the City of Andalusia provides electrical services to over 4,500 customers in the City of Andalusia. The electrical system grid consists of 166 miles of power line and more than four substations. Our goal is to provide efficient, reliable and economical electricity for the citizens of Andalusia. Our vision is to be the best electric utility provider with regard to rates, customer service, reliability and community involvement.
The Utilities Board receives its wholesale power from PowerSouth, a generation and transmission cooperative with headquarters in Andalusia, Alabama. PowerSouth is a $1 billion generation and transmission cooperative that provides wholesale power to 16 distribution cooperatives and four municipalities. AEC's 20 member-owners serve the electrical needs of more than 800,000 residential, commercial and industrial customers, which includes more than 350,000 consumer accounts in 39 Alabama counties and 10 northwest Florida counties.
The Utilities Board of the City of Andalusia is a Touchstone Energy Partner. Touchstone Energy is an alliance of more than 620 electric cooperatives and partners in 41 states that collectively deliver power and energy solutions to more than 18 million customers every day. Touchstone Energy cooperatives and partners are local, active members of their communities dedicated to serving commercial, industrial, agricultural and residential customers with integrity, accountability, innovation, and commitment to the community.
View about the City's Outdoor Lighting
Energy Conservation Tips
Soaring fuel costs have become an unfortunate reality for our nation. We feel the effects at the gas pump, grocery store and in almost every other aspect of our daily lives. The Andalusia Utilities Board is also affected by rising fuel costs, especially the cost of natural gas used for electricity generation. We share your concerns about high fuel prices and encourage everyone to help reduce energy bills by implementing these simple energy conservation methods.
Planned Outages
The Andalusia Utilities Board works to provide the most reliable services for our customers by making improvements and repairs to our electrical, water and sewer systems. Occasionally, these improvements or repairs will require that your electric or water service be temporarily disconnected. In planning these outages, we work with the local newspaper, television, and radio to alert you of any planned outages. We appreciate your patience during these times as improvements to the electrical and water systems mean more quality service for you, our customer.
Safety Tips
Power Lines Safety
Play it safe. Power lines bring electricity from generating plants to our communities and into our homes. They are a vital part of the electrical transmission and distribution system. They can also be dangerous.
Surge Protection
Plan now to protect your valuable computer and home entertainment equipment from the damage lightning and power surges might cause. The Andalusia Utilities office features a Whole Home Surge Suppression program that includes a meter base device and individual plug-in devices, which can be used throughout your home.
How our Program Works
We offer the most effective power quality equipment on the market today. Our program offers a two-stage approach to protecting your valuable equipment. First, the primary form of protection consists of a meter base device placed at the service entrance of your home. Secondly, we offer individual devices that are placed throughout your home are designed to protect your more sensitive electronic equipment such as computers, TVs, and microwaves.
Benefits of our Program:
- Designed to save appliances from damage.
- Gives you peace of mind when you're away from home on vacation or at work.
- Each one of our devices come with a comprehensive warranty.
The Riverside Wastewater Treatment Facility was constructed in 1987 and is located on Rabren Road. This facility serves the entire population of Andalusia and treats both domestic and industrial wastes. The treatment facility is an extended aeration modification of the activated sludge process and provides secondary treatment. The design capacity of the facility is 2.84 MGD. Wastewater flows by gravity through the collection system to the treatment facility. There are twenty-four pumping stations located throughout Andalusia to lift the wastewater of low terrain areas where the wastewater will no longer flow by gravity. The entire wastewater flow enters a wet well located on the southwest portion of the plant site. The wastewater is then pumped through three stainless steel fine mesh static screens. The flow continues through the screens leaving behind waste particles which are too large to pass through the screens. The wastewater then enters two oxidation ditches where it is continually mixed with oxygen and activated sludge by propeller mixers and fine bubble diffusers. The mixing and oxidation promote bacterial growth, which stabilizes the waste matter. The activated sludge enters the rear of the boat clarifiers located in the ditches. The flow is slowed enough in the boats so that the solids settle to the bottom of the boats and are returned to the oxidation ditch through the ports located at the bottom of the clarifiers. Excess activated sludge may be pumped from the boat clarifiers to be applied to the sludge drying beds as required. The clear water exiting over a weir (barrier) in the front of the boat clarifiers is now ready for the final treatment process. As the effluent water passes through aparshallflume it is chlorinated to kill any pathogens. The flow rate is also electronically measured at this point in theparshallflume. Dissolved oxygen is now added as it flows down a cascade aerator. The effluent water must be dechlorinated through the injection of sulfur dioxide. At this point, it is ready to enter the Conecuh River.